FAQ

1.Any Brazilian can send his belongings to Brazil? 
Yes, since they had resided for more than 12 months abroad.

2.If I’m illegal in the country, can I still send my belongings to Brazil?
Yes, legal or not, Brazilian law allows your return with your belongings.

3.How long will it take to get my belongings in my house?

Depending on the season and accommodation in containers, 90-120 days.

4.What is the deadline for submitting my removal after my departure?
It can be sent until 180 days after your arrival in Brazil.

5.I studied  in the United Kingdom less than a year, do I have a right to take my belongings?
Only articles of personal use, as books, clothing, etc..

6.What is allowed to send in a removal?
You can send furniture, electronics, appliances, clothing and toys. Everything you have in your home that qualifies as personal belongings and are considered used.

7.What is not allowed to send in a removal?
Products of inestimable value, seeds, tobacco and / or derivatives, motors of any kind powered by gasoline, including motorcycles, cars and fuel-powered tools.  Not allowed to send new items that qualify as imported.  Example: new computers, laptops, medicines, jewellery, etc.

8.What is the procedure for sending cars, motorbikes, Jet ski or boat with my removal?
Not allowed to send any of the above items as part of a removal, even if they are used.  Any type of motor fuel must be new and sent as imported.  Taxes will be charged according to the law and the IRS table.

9.Can I send my tools and work equipment?
Yes, as long as it is related to their area of work.  Eg: If you are a mechanic, can send mechanic’s tools.  So the IRS has the right to require proof related to the profession. 

10.What is the procedure for sending new items?
Transbox must have documented knowledge to perform the customs declaration.  The rate of import is determined by the IRS.

11. If I send something that qualifies as an import and I do not declare, what can it happen?
This is a violation of law, the IRS collect taxes normally increasing by a fine of 100% on the value of care.  There are cases that the goods will be confiscated.

12.What documentation is necessary for my removal to Brazil?
•  Copy of CPF and RG
•  Copy of all pages of the passport including blank pages
•  Documents attesting that you are abroad for at least 1 year (phone bill, gas, electricity, etc.) or a certificate granted by the consulate stating that remain.
•  Return ticket to Brazil
•  List of items with values reported in pounds sterling
•  Declaration of residence (provided by Transbox)
•  Notarized power of attorney or the consulate office in Brazil.

13.How important is the Certificate of Residence that the consulate provides?
In some ports it’s enough to release their goods, but in others will require proof of residence + declaration of residence that Transbox provides.

14.Do I have to go to the port to monitor the release of my removal?
No, as long as you have a legal representative before the Federal Revenue and Customs Tax.  When you hire our services from door to door, we provide all information and documents necessary, including hiring the agent to release your removal.

15.What guarantee do I have of my belongings?
Transbox operates in Europe and Brazil, maintaining the integrity of the cargo from door to door.  We also have a tracking system, which will help to know exactly the state of your goods.  With all this security we also offer comprehensive insurance for a small fee.  While the load is being examined by customs, Transbox has no responsibility in this process, only when it is released.

16.How does the tracking system work?
At the moment the request is created, each order receives a bar code used for identification.  During the course the customer receives e-mails, a total of six reports.  This press release is automatic, bringing information and tranquility.
Eg:
01/12/2010: Order number xxxx left port in the UK.
01/01/2011: Order number xxxx arrived at the port of destination.
01/02/2011: Order number xxxx was released by the customs.

17. Why rely on Transbox?
For our differential in Brazilian and European market, by highly qualified professionals, having a System tracking where you follow your removal more safely, and last, transparency with its customers.

18.Do I close my boxes without you to check out?
No, when our Transbox agent are collecting your boxes, we are keen to check them and seal them with tape for safety, thus providing greater assurance of the integrity and security of your belongings.

19.Do I need to buy materials to pack my change?
Transbox has everything you need at the lowest market price.  We supply the boxes at no additional cost to our customers.
Packaging Tips
Choose the size of the box according to its content.  Do not exceed the maximum volume of the box and avoid much empty boxes, use the appropriate box to transport your goods.
Always use high quality materials for your shipments.  Consider the strength, conditioning and durability when selecting your wrapping supplies.
Use of cushioning materials, especially to stop your packaging contents from moving.
Put fragile goods in the middle of the order and be sure to not touch the sides.  Your item should be well cushioned on all sides.
Use labels “this side up” for fragile materials.
Remember always to pack small items in appropriate packages.
If you have any questions about packaging, do not hesitate in contact our Customer Service Team.